1. Right of Withdrawal (14-Day Cooling-Off Period)
Under EU law, you possess the right to withdraw from your purchase within 14 days of receiving your items without providing any specific reason. If you wish to exercise this right, you can simply use the “Withdrawal Button” on our website or, alternatively, send us an email at [Insert Email Address]. However, please keep the deadline in mind; you must send the items back to us no later than 14 days after the day you notified us of your withdrawal.
2. Condition of Returned Items
To ensure that you remain eligible for a full refund, you must return items in the following state:
- Original Condition: You must return the goods in their original, unused condition.
- Packaging: You must keep all original tags and packaging intact.
- Memorabilia/Signed Boots: Because these items hold significant value, they must include the original Certificate of Authenticity (COA) and show no signs of handling or wear.
3. Exceptions to Returns
Please note that we cannot accept returns for certain types of goods. Specifically, we exclude the following:
- Personalized Items: We do not accept returns for any kits that feature custom name or number printing.
- Sealed Goods: If you unseal items that are unsuitable for return due to health protection or hygiene reasons after delivery, you forfeit your right to return them.
4. Shipping Costs for Returns
In most cases, you must assume the responsibility for return shipping. Unless we sent a defective item or the wrong product, you will pay the shipping costs for returning your item yourself. Furthermore, for high-value items like signed boots, we strongly recommend that you use a trackable shipping service. Since we cannot guarantee that we will receive your returned item, tracking provides you with necessary security.
5. Refunds
Once we receive and inspect your return, we will notify you whether we have approved or rejected your refund request. If we approve the return, we will process your refund immediately. Subsequently, the system will automatically apply the credit to your original method of payment. Regarding the amount, we will refund the purchase price plus the standard delivery costs you paid when ordering; however, we are not required to reimburse any “premium” or express shipping costs.
6. Damaged or Defective Items
If you receive a damaged item or a product that does not match our description, please contact us immediately. Under the EU Legal Guarantee, you maintain the entitlement to a repair, a replacement, or a full refund for defective goods within the legal timeframe. Therefore, we will work quickly to resolve any issues with the quality of your order.
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1. Right of Withdrawal (14-Day Cooling-Off Period)
Under EU law, you have the right to withdraw from your purchase within 14 days of receiving your items without giving any reason.
- How to notify us: You can use the “Withdrawal Button” on our website or send us an email at [Insert Email Address].
- The Deadline: You must send the items back to us no later than 14 days after the day you notified us of your withdrawal.
2. Condition of Returned Items
To be eligible for a full refund, items must be:
- In their original, unused condition.
- With all original tags and packaging intact.
- Memorabilia/Signed Boots: Must include the original Certificate of Authenticity (COA) and show no signs of handling or wear.
3. Exceptions to Returns
Please note that we cannot accept returns for:
- Personalized Items: Any kits with custom name/number printing.
- Sealed Goods: Items that are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery.
4. Shipping Costs for Returns
- Customer Responsibility: Unless the item is defective or we sent the wrong product, you are responsible for paying the shipping costs for returning your item.
- Tracked Shipping: For high-value items (like signed boots), we strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- The Process: If approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment.
- Full Reimbursement: We will refund the purchase price plus the standard delivery costs you paid when ordering. We are not required to refund “premium” or express shipping costs.
6. Damaged or Defective Items
If you receive a damaged item or a product that doesn’t match the description, please contact us immediately. Under the EU Legal Guarantee, you are entitled to a repair, replacement, or refund for defective goods within the legal timeframe.